Acceptable Use Policy

1) Scope & Definitions

“Services” means our website and any AI, automation, calling, messaging, chat, or BPO/Support features we offer. “Customer Content” means information you provide, upload, or route through the Services. “You” includes your employees, contractors, and agents.

This AUP applies to your use of the Services and to any third parties you allow to interact with them.

2) Prohibited Uses

You may not use the Services to engage in illegal, harmful, or deceptive activity. This includes:

• Fraud, scams, or deception (including phishing, misleading identity claims, or false affiliation).
• Harassment, hate, or threats (including discrimination against protected classes, doxxing, stalking, or incitement).
• Child sexual exploitation or any sexual content involving minors (strictly prohibited).
• Violence or extremism that promotes or facilitates harm.
• Intellectual property infringement (copyright, trademarks, trade secrets) or facilitating infringement.
• Security violations (malware, ransomware, DDoS, credential stuffing, unauthorized access, or exploitation).
• Unauthorized scraping / data harvesting that violates applicable rules, terms, or reasonable privacy expectations.
• Privacy violations (collecting, storing, or disclosing personal data without legally required notice/consent).
• Sensitive data (government IDs, health/biometrics, precise geolocation, financial account numbers) unless explicitly approved in a signed contract with appropriate safeguards.
• Impersonation of people or brands, or falsifying caller ID/email headers (no spoofing).

3) Communications (Calls, Texts, Email)

If you use calling, texting, email, or chat features, you agree to:

• Obtain appropriate consent for outreach and recordings; provide required disclosures; and offer opt-out mechanisms.
• Respect preferences (unsubscribe/opt-out, “do not call,” and quiet hours where applicable).
• Use truthful identification (accurate sender details and caller ID; no spoofing).
• Honor recording consent: we default to an all-party consent approach and provide non-recorded alternatives where feasible.

4) AI & Automation Guardrails

• No deceptive synthetic media intended to mislead or cause harm.
• Human review for high-risk actions (transactions, commitments, approvals, or safety-critical workflows) unless otherwise agreed in writing.
• No automation abuse: don’t use agents to spam, mass-register, evade protections, or overwhelm systems.
• Data responsibility: do not submit third-party confidential or regulated data unless you have the right to do so and safeguards are in place.
• Transparency: disclose when recipients are interacting with an AI agent where required or appropriate.

If a workflow involves regulated industries or sensitive information, we may require additional controls and documentation.

5) Fair Use & Rate Limits

To protect reliability, we may throttle or restrict activity that overloads our systems or appears abusive (e.g., burst messaging, unusually high call volume, excessive concurrent automations).

If you expect a spike, contact us so we can plan capacity and reduce the risk of disruption.

6) Security & Research

• Do not test, scan, or probe our infrastructure without written permission.
• Do not share credentials, API keys, or auth tokens outside your organization.
• If you discover a vulnerability or suspected exposure, stop testing and report it immediately to Support@kavacorellc.com.

7) BPO/Support Boundaries

• Our agents (human or AI) do not provide legal, medical, or financial advice; they follow approved scripts/playbooks.
• Call content must be accurate, respectful, and compliant with consent and disclosure requirements.
• If you supply contact lists or scripts, you confirm you have the rights and consents to use them.
• Recording retention and deletion follow your agreement and our privacy commitments.

8) Enforcement

We may investigate suspected violations and may remove content, throttle features, suspend, or terminate access. We consider context, intent, and impact. Intentional or repeated violations may result in immediate termination.

If access is restricted, you may contact us to request review once issues are resolved.

9) Reporting Abuse

Report abuse, security concerns, or policy violations to Support@kavacorellc.com.

10) Changes

We may update this AUP as our Services evolve. Material updates will be reflected with a new effective date at the top of this page.

11) Contact

Email: Support@kavacorellc.com
Phone: +1-888-808-2683
Mail: KavaCore LLC, Grover Street, Joliet, IL 60433 (USA)