Acceptable Use Policy

1) Scope & Definitions

“Services” means our website and any AI, automation, calling, messaging, chat, or BPO/Support features we offer. “Customer Content” means information you provide or route through the Services. “You” includes your employees and agents.

This AUP applies to your use of the Services and to any third parties you allow to interact with them.

2) Prohibited Uses

• Illegal, harmful, or deceptive activity (fraud, scams, doxxing, stalking, threats, child sexual abuse material, extremist or violent content).
• Harassment or discrimination against protected classes; hate speech; bullying or incitement.
• IP infringement (unauthorized use of copyrighted works, trademarks, trade secrets).
• Security violations (malware, ransomware, DDoS, credential stuffing, exploiting vulnerabilities, unauthorized access).
• Scraping or data collection that violates a site’s terms/robots directives or reasonable privacy expectations.
• Privacy violations (collecting, storing, or disclosing personal information without notice/consent where required).
• Sensitive data (e.g., government IDs, health/biometrics, precise geolocation, financial account numbers) unless expressly permitted in a signed contract with appropriate safeguards.
• Impersonation or deception of another person or brand; falsifying caller ID or email headers.

3) Communications (Calls, Texts, Email)

When using calling, texting, email, or chat features, you agree to:

• Obtain appropriate consent for outreach and recordings, provide required disclosures, and offer opt-out mechanisms where applicable.
• Respect contact preferences (unsubscribe/opt-out, “do not call,” quiet hours where applicable).
• Use truthful identification (accurate caller ID/sender information; no spoofing).
• Honor recording consent: we default to an all-party consent approach and provide non-recorded alternatives.

For Canada, commercial electronic messages require consent and identification; for the U.S., telemarketing/texts and commercial email require appropriate notice and opt-out pathways. You are responsible for compliance in your jurisdiction.

4) AI & Automation Guardrails

• No deepfakes/impersonation or synthetic media intended to mislead or harm.
• Human-in-the-loop for high-risk actions (transactions, commitments, approvals, safety-critical workflows) unless otherwise agreed in writing.
• No autonomous abuse: don’t use agents to mass-register, spam, or evade platform protections.
• Data usage: do not submit third-party confidential or regulated data unless you have the right to do so and appropriate safeguards are in place.
• Transparency: disclose when recipients are interacting with an AI agent where required or appropriate.

5) Fair Use & Rate Limits

To protect reliability, we may throttle or restrict activity that overloads our systems or looks like abuse (e.g., unusually high call volumes, burst messaging, excessive concurrent automation). If you expect a spike, contact us in advance so we can plan capacity.

6) Security & Research

• Do not test, scan, or probe our infrastructure without written permission.
• Do not share credentials, API keys, or auth tokens outside your organization.
• If you discover a vulnerability or data exposure, pause testing and report it immediately to Support@kavacorellc.com.

7) BPO/Support Boundaries

• Our agents (human or AI) do not provide legal, medical, or financial advice; they use approved scripts/playbooks.
• Call content must be accurate, respectful, and compliant with consent and disclosure requirements.
• If you supply contact lists or scripts, you confirm you have the rights and consents to use them.
• Recording retention and deletion follow your agreement and our privacy commitments.

8) Enforcement

We may investigate suspected violations and may remove content, throttle features, suspend, or terminate access. We consider context, intent, and impact. For intentional or repeated violations, termination may be immediate. You may contact us to request re-enablement once issues are resolved.

9) Reporting Abuse

Report abuse, security concerns, or policy violations to Support@kavacorellc.com. Include relevant details (timestamps, headers, call IDs, logs) so we can investigate quickly.

10) Changes

We may update this AUP as our Services evolve. Material updates will be reflected with a new effective date at the top of this page.

11) Contact

Email: Support@kavacorellc.com
Mail: KavaCore LLC, Grover Street, Joliet, IL 60433 (USA)