KavaCore may bill by invoice, milestone, project, usage, recurring subscription, or Stripe checkout depending on the service or product.
This public policy applies unless a signed agreement, order form, statement of work, data processing addendum, or product-specific terms expressly provide otherwise.
Prices and billing terms
The applicable proposal, order, SOW, checkout page, subscription plan, or invoice states the price, currency, billing frequency, payment schedule, usage limits, and due date. Unless expressly stated, quoted fees exclude applicable taxes.
Invoices
Invoices are due by the date stated on the invoice or agreement. Customers should raise good-faith billing questions promptly so they can be investigated before escalation.
Late fees, collection costs, service suspension, or other remedies apply only as stated in the applicable agreement, invoice terms, or law.
Stripe and electronic payments
When Stripe or another payment provider is used, that provider processes payment credentials under its own terms and privacy practices. KavaCore generally receives transaction status, payment-method metadata, billing information, and identifiers rather than full card numbers.
Subscriptions and renewals
A recurring plan renews at the interval and price disclosed when you subscribe or in the applicable order. You authorize the selected payment method to be charged for recurring amounts until cancellation takes effect.
You may cancel future renewal through available account controls or by contacting KavaCore before the next renewal date. Cancellation does not retroactively cancel services already delivered or access already provided.
Taxes
Customers are responsible for applicable sales, use, excise, withholding, or similar taxes associated with a purchase, excluding taxes imposed on KavaCore’s net income, unless law requires KavaCore to collect or remit the tax.
Billing disputes and chargebacks
Contact [email protected] before initiating a chargeback so we can investigate legitimate billing issues. Fraudulent or abusive chargebacks may result in account restriction and collection of amounts lawfully owed.
Refunds
Refund eligibility is governed by the Refund Policy and any more specific signed agreement or product terms.