Privacy Policy
This Privacy Policy explains how KavaCore LLC collects, uses, and protects personal information when you visit our websites, contact us, or receive our services. We do not sell personal information and we do not share personal information for cross-context behavioral advertising.
1) Who we are
KavaCore LLC is a U.S.-based services company. We provide business IT & infrastructure support, web/landing page implementation, tracking & analytics setup, automation workflows, and related consulting/implementation services.
Business contact: Support@kavacorellc.com • +1-888-808-2683 • Joliet, Illinois (USA)
2) Scope & definitions
This Policy covers personal information processed through KavaCore websites, contact channels (email, forms, chat, phone), meetings, and service delivery. It applies to visitors, prospects, customers, and business contacts.
- “Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual or household.
- “Service provider / subprocessor” means a vendor that processes personal information on our behalf under contract.
3) Information we collect
3.1 Information you provide
- Identifiers & contact info: name, email, phone number, company name, job title/role.
- Inquiry details: project goals, requirements, timelines, and the information you share in forms, chat, email, or calls.
- Service materials: files, credentials you provide for configuration (where applicable), and implementation notes/documentation.
- Billing info: invoicing details (e.g., business name/address). Payment processing is handled by third-party payment providers where used.
3.2 Information collected automatically
- Device & usage data: IP address, browser type, device identifiers, approximate region (derived from IP), pages viewed, timestamps, and referring URLs.
- Security logs: events used to protect our website and services against abuse, fraud, and unauthorized access.
- Diagnostics: error logs and performance metrics to maintain reliability.
3.3 Optional audio/visual and meeting data
- Calls/meetings: if a call or meeting is recorded, we provide notice and obtain consent where required by law.
Sensitive information: We do not intentionally request sensitive personal information (such as government IDs, biometrics, or health information). If such information is sent to us, we may delete it and/or limit processing unless needed for legitimate purposes or required by law.
4) How we use information
- Provide and manage services: respond to inquiries, provide estimates, deliver contracted work, and support implementations.
- Communicate: send service updates, scheduling information, and administrative messages.
- Security & reliability: maintain safe operations, prevent abuse, debug issues, and improve site performance.
- Legal & accounting: comply with lawful requests and keep records for tax, accounting, and dispute resolution.
We do not use your personal information to make automated decisions that produce legal or similarly significant effects about you.
5) Legal bases (where applicable)
Depending on your location and the relationship we have with you, we process personal information based on: (a) contract (to provide requested services), (b) legitimate interests (to run a secure business and respond to inquiries), (c) consent (where required), and/or (d) legal obligation.
6) Your privacy choices & requests
You may request access, correction, or deletion of personal information by emailing Support@kavacorellc.com.
- Receipt: we acknowledge requests as soon as reasonably possible.
- Verification: we may request information to verify identity and prevent fraud.
- Response: we respond within the timeframe required by applicable law.
Authorized agents may submit requests where permitted by law, with proof of authority.
7) How we share information
We share personal information only in limited circumstances:
- Service providers (e.g., hosting, email, communications tools, CRM) under contractual confidentiality and security obligations.
- Legal requirements when required to comply with law, court orders, or lawful requests.
- At your direction for integrations you ask us to connect (e.g., your CRM, analytics, or marketing platforms).
No sale/share for ads: We do not sell personal information and we do not share personal information for cross-context behavioral advertising.
If we publish a current list of subprocessors, it will be available on our Subprocessors page (if/when posted).
9) Calls, recordings & communications
If you contact us by phone or join a meeting, we may take notes to provide services and support. If a call or meeting is recorded, we provide notice and obtain consent where required by applicable law.
For commercial communications, we follow applicable anti-spam rules and honor opt-out requests where required.
10) Security
We use layered controls such as encryption in transit, access controls, least-privilege permissions, backups, and vendor due diligence. No internet transmission is 100% secure, but we work to prevent, detect, and respond to security incidents and will provide notices as required by law.
11) Retention
We retain personal information only as long as necessary for the purposes described above, to comply with legal obligations, to resolve disputes, and to enforce agreements. Where feasible, we de-identify or delete information when it is no longer needed.
12) International transfers
We primarily process information in the United States and may use service providers that process data in other locations. Where required, we use contractual safeguards and assess data flows appropriate to the services provided.
13) Children
Our website and services are not directed to children under 13 and we do not knowingly collect their personal information. If you believe a child has provided data to us, contact us and we will take appropriate steps to delete it.
14) Changes to this policy
We may update this Policy from time to time. We will post updates on this page and revise the “Last updated” date. If changes are material, we may provide additional notice where appropriate.
15) Contact
Email: Support@kavacorellc.com
Phone: +1-888-808-2683
Mail: KavaCore LLC, Joliet, Illinois, USA