Refunds & Cancellations Policy

Effective: October 1, 2025 Last updated: January 29, 2026 Support@kavacorellc.com +1-888-808-2683

This policy explains how cancellations, refunds, and credits work for KavaCore services. If a signed MSA/SOW, order form, or invoice states different terms, the signed document controls.

Services are not “returnable” like products. Where refunds are available, they generally apply only to undelivered services and exclude third-party costs already incurred on your behalf.

1) Services

The exact terms for your project (scope, milestones, acceptance, cancellation window, and remedies) are defined in your signed SOW. The sections below describe our typical approach.

1.1 Deposits & kickoff work

  • Deposits reserve capacity and may become non-refundable once work begins.
  • If you cancel before work starts, we may refund the deposit minus verified third-party costs committed for your project.

1.2 Fixed-scope projects

  • If a project is cancelled, any refund (if applicable) is typically based on undelivered scope and verified work completed.
  • Delivered or accepted milestones are generally non-refundable.

1.3 Time & Materials

  • Fees for time already worked and services already rendered are non-refundable.
  • We provide activity summaries and can stop work on written request.

1.4 Monthly retainers

  • Retainer terms (notice period, rollover, minimum term) are specified in the SOW or order form.
  • Where allowed, unused time may be handled as a rollover or credit per the signed terms.

1.5 Marketing / analytics work

  • We do not guarantee outcomes (leads, revenue, rankings). Refunds (if any) apply only to undelivered scoped work.
  • Implementation issues within a stated warranty window are addressed per the SOW.

1.6 Training & workshops

  • Scheduling/cancellation terms (reschedule window, no-show policy) are provided at booking or in the SOW.
  • Where possible, we offer rescheduling options rather than refunds for late cancellations.

Ownership and licensing of deliverables are governed by the MSA/SOW and payment status.

2) Defects, rework & remedies

If a delivered item does not materially meet the acceptance criteria defined in your SOW and is reported within the stated review window, our standard remedy is to correct the issue (rework) at no additional cost.

If remediation is not feasible, a partial credit or refund may be considered where appropriate, aligned to the affected deliverable and the signed terms.

3) Third-party fees & non-refundable costs

Third-party charges such as domains, hosting, paid plugins, API usage, ad platform spend, SMS/telecom usage, and software subscriptions may be purchased or committed on your behalf and are typically non-refundable once incurred.

4) Physical goods (only if sold by KavaCore)

Today, KavaCore primarily provides services. If we offer physical goods in the future, the applicable return terms will be posted on the product/order page and may vary by product category. This section is informational only and does not create a commitment to future sales.

  • Return eligibility, timelines, and condition requirements will be stated at purchase.
  • Some items may be non-returnable (e.g., digital licenses, custom-configured items) where permitted by law.
  • Where required, returns may require an authorization number and the original receipt/order reference.

5) How to request a refund or cancellation review

  1. Email Support@kavacorellc.com with your organization name and invoice/order reference.
  2. Include the request type (cancellation, refund review, credit request) and a brief description.
  3. We respond as soon as reasonably possible and may request supporting details (e.g., acceptance notes, issue logs).
Prefer a form? You can add your WPForms shortcode here:

Email a request View MSA/SOW Summary

6) Refund method & timing

  • Approved refunds are typically issued to the original payment method where possible.
  • Posting time depends on the payment processor and bank. We cannot control bank posting timelines.

7) Disputes & chargebacks

Please contact us before initiating a dispute so we can try to resolve quickly. If a chargeback is filed, we may pause work until it is resolved, consistent with the signed terms.

8) Legal & regional notes

This policy is intended for business customers. It does not limit any non-waivable rights under applicable law. Governing law and dispute terms are defined in the signed agreement.

9) Contact

Email: Support@kavacorellc.com
Phone: +1-888-808-2683

Scroll to Top