Refunds & Returns Policy

Effective: October 1, 2025 • KavaCore LLC, Grover Street, Joliet, IL 60433 • Support@kavacorellc.com

We build long-term partnerships through clear expectations. This policy explains how refunds, credits, and returns work for our services today and our future e-commerce offerings.

This page summarizes our standard approach. If your signed MSA/SOW or order form states otherwise, the signed document controls.

1) Services (Websites, Custom Software, AI Integrations, SEO/Digital Marketing, BPO/Support)

1.1 Discovery / Deposit

  • Deposits secure team capacity and are non-refundable once work starts.
  • If you cancel before work begins, deposits are refundable minus any third-party costs pre-paid on your behalf.

1.2 Fixed-Fee Projects

  • Refunds are based on percent of scope delivered at the time of cancellation.
  • Work already delivered/accepted is non-refundable; we will pro-rate any unused portion of clearly defined deliverables.

1.3 Time & Materials / Retainers

  • T&M: fees for hours/services already rendered are non-refundable.
  • Retainers: cancel anytime with 30 days’ notice; unused full months after the notice window are refunded or not billed.

1.4 SEO/Digital Marketing

  • Performance outcomes (rankings/leads) cannot be guaranteed; refunds apply only to undelivered scoped work.
  • We’ll correct implementation issues discovered within the warranty window in your SOW.

1.5 BPO/AI Calling & Support

  • Usage-based fees (minutes, messages) already consumed are non-refundable.
  • Quality issues validated against the SOW/SLA may receive service credits on the next invoice (credits, not cash refunds).

1.6 Training & Education

  • Cancel ≥ 7 days before the session: full refund.
  • Cancel < 7 days: 50% refund or one free reschedule (subject to availability).
  • No-shows: non-refundable; we’ll share materials and offer a paid make-up slot.

Note: Clients own the final code/deliverables upon full payment. Refunds never revoke rights already granted; support may be terminated per the MSA/SOW.

2) Defects & Warranty Remedies

If a delivered item does not meet the acceptance criteria in your SOW within the stated warranty window, we will remediate at no cost. If remediation is not feasible, we may offer a reasonable partial refund or credit aligned to the affected deliverable’s value.

3) Third-Party Fees & Licenses

Domain names, hosting, SMS/call carrier fees, software licenses, and other third-party charges are paid or committed on your behalf and are generally non-refundable once purchased/activated.

4) Future E-commerce (IT Equipment)

When our store launches, the following will apply unless your order states otherwise:

  • 30-day returns for unopened items in original packaging; buyer pays return shipping.
  • Opened items within 14 days may be accepted with a 15% restocking fee if complete and like-new.
  • DOA/Defective within 7 days: replacement or refund after inspection; after 7 days, manufacturer warranty applies.
  • Non-returnable: software licenses, downloadable items, consumables, and custom-configured hardware.
  • All returns require an RMA (Return Merchandise Authorization).

5) How to request a refund/return

  1. Email Support@kavacorellc.com with your organization name, invoice/PO, and a brief description.
  2. We acknowledge within 24 hours and may request supporting details (e.g., issue logs, screenshots, call IDs).
  3. For physical returns (when live), we’ll issue an RMA with instructions and the return address.

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6) Refund method & timing

  • Refunds are issued to the original payment method when possible.
  • Once approved, allow 5–10 business days for your bank/card processor to post the credit.

7) Disputes & chargebacks

Please contact us before initiating a chargeback so we can resolve quickly. If a chargeback is filed, we may suspend work until it’s resolved.

8) Legal & regional notes

This policy applies to business customers in the U.S. and Canada and does not limit any non-waivable consumer rights under applicable law. Illinois law governs unless your signed contract states otherwise.

9) Updates to this policy

We may update this page as our offerings expand (e.g., e-commerce launch). Material changes will be reflected with a new effective date.

Effective date: October 1, 2025

10) Contact

Email: Support@kavacorellc.com
Mail: KavaCore LLC, Grover Street, Joliet, IL 60433 (USA)

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